Training FAQs
- General information
- Before attending your course
- After attending your course
General information
Does first aid training include CPR?
Yes, Provide First Aid does include CPR training.
You can also choose to only complete HLTAID009 Provide Cardiopulmonary Resuscitation, which means, on completion, you will become proficient in providing CPR.
How many first aiders do you recommend I train at my workplace?
As a person conducting a business or undertaking (PCBU) you must ensure an adequate number of workers are trained to administer first aid at the workplace or workers have access to an adequate number of other people who have been trained to administer first aid.
In line with SafeWork NSW, the following ratios are recommended:
- Low risk workplaces — one first aider for every 50 workers
- High risk workplaces — one first aider for every 25 workers
- Remote high risk workplaces — one first aider for every 10 workers
How much is CPR and first aid training?
Prices can vary depending on the course you decide to book, and whether it's online or face-to-face delivery. For more information on pricing, please click here.
How often do you have to do first aid training?
It's recommended that Provide Cardiopulmonary Resuscitation (CPR) training is refreshed every 12 months, and Provide First Aid is completed every three years. This is in line with the Safe Work Australia First Aid in the Workplace Code of Practice.
Can you administer first aid if you're not trained?
In an an emergency situation, you should render assistance while adhering to the scope of your training. If you're not trained in first aid, then you can always call Triple Zero (000) and they will guide you through what steps to take.
What is a Unique Student Identifier (USI) and how do I set it up?
St John can only issue statements of attainment and qualification documents when you have provided a valid USI
at the time of enrolment, or with a notice of exemption.
To obtain a USI number or to update your details go to www.usi.gov.au or call our Customer Service team on 1300 857 536.
What does first aid training consist of?
First aid courses include both theory and practical demonstration of possible first aid scenarios. First aid situations require specific steps that must be followed to ensure the casualty is treated with optimum care at all times and to avoid causing any further damage.
What is onsite training?
Onsite training can be conducted at your workplace/site/home at any time and can be further customised to suit your needs. To find out more, click here.
Does first aid training expire?
A first aid certificate doesn’t quite ‘expire’, but it does need to be refreshed at regular intervals to ensure the information is current and reflects best practice.
It's recommended that Provide Cardiopulmonary Resuscitation (CPR) training is refreshed every 12 months, and Provide First Aid is completed every three years. This is in line with the Safe Work Australia First Aid in the Workplace Code of Practice.
What are the latest COVID restrictions and information that apply to first aid training?
For the continued safety of staff and students in line with current COVID settings, the following measures are in place:
- PPE including masks and gloves are available at our public classes for students.
- Thorough cleaning of all equipment after every class.
- Alcohol-based hand sanitiser is available throughout the venue for use upon arrival, during class and on departure.
- We discard all bandages, dressings or other class consumables at the end of the class and they are not re-used.
Importantly, those who meet the following criteria should not attend any St John Ambulance face-to-face Training course:
- Those who are unwell or experiencing any flu-like symptoms.
- Those who have been diagnosed positive for COVID-19 in the last 7 days before their course.
Can I get a refund or transfer to another course?
For information on refunding fees paid, please view our Policies and Procedures.
Please call our Customer Service Team on 1300 785 646 or use our online contact form for any questions or transfers.
I have special needs. Can I still do a first aid course?
Yes! Please call our Customer Service Team on 1300 785 646 or use our online contact form to discuss your requirements before you book your course.
What's the difference between accredited and non-accredited training?
Accredited training is nationally recognised and involves a Registered Training Organisation (RTO) issuing a nationally recognised qualification or Statement of Attainment following its full or partial completion. St John Ambulance (NSW) delivers nationally recognised training and assessment on behalf of St John Ambulance Australia (RTO 88041).
Non-accredited training does not lead to a recognised qualification; rather, the focus is on equipping students with a specific knowledge and skill set.
Where can I find information on policies and procedures?
For information on fees, transfers, and recognition of prior learning please click here.
Do you offer first aid training for primary school students?
Yes, our First Aid in Schools program is our free program that teaches primary school children life saving skills to give them the confidence to act in an emergency.
We offer this in person, or online. To find out more, click here.
Before attending your course
Where are your training locations?
We have a large number of venues across NSW you can train at, or you can have our trainers come to your location for a private onsite session.
To browse our venues, click here.
What should I wear to my training?
We recommend wearing comfortable, casual clothing such as jeans or trousers for practical sessions.
When should I arrive at my training?
Please arrive at least 15 minutes prior to the start of your course.
After attending your course
When do I get my Statement of Attainment or Certificate of Attendance?
Students will receive their Statement of Attainment or Certificate of Attendance upon successful completion of their course, once their fees are paid and there is validated USI on file.
St John aims to have certificates issued within 48 hours of your training, however, it may take 7-10 days depending on the location of your training. The certificates will be issued within 30 calendar days following successful completion of the assessment of the course.
What happens if I am deemed 'not yet competent'?
Competency-based training allows students to make several attempts at each element of the performance criteria. You will be supported by your trainer with any additional learning, and given an opportunity to either re-attempt the assessment or return for further training.
Do you have downloadable fact sheets?
Yes, to access all of our fact sheets, click here.
Do you have a different question?
Please call our Customer Service team on 1300 785 646, our use our online enquiry form.