Terms and Conditions

  1. The applicant applies to St John Ambulance Australia (NSW) (“St John”) for a 30 day from date of invoice credit account.
  2. Should this application be accepted by St John, the applicant agrees to pay the credit account within the agreed term as above.
  3. Should this application be accepted by St John, the applicant agrees that the credit account and any contract between St John and the applicant shall incorporate the usual Terms and Conditions of Sale & Code of Practice, a copy of which can be obtained on application.
  4. In the event where your overdue account is referred to a collection agency and /or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.
  5. The applicant shall notify St John of any change in the constitution or structure of the applicant or the sale of the business operated by the applicant. The applicant agrees that it shall continue to be liable to St John for any sums outstanding on the account opened on behalf of the applicant until written notice is received from the applicant that it has changed its constitution, structure, or has sold its business and the account has been closed and full payment has been received by St John. Titles of goods do not transfer until full & final settlement is made.
  6. The applicant agrees that St John has sole discretion and may cancel or modify this agreement subject to the applicant attaining the level of purchases nominated in the form or any failure to meet agreed terms.
  7. St John may request or supply information in relation to this Credit Application from Credit Rating Agencies or other Credit Providers as allowed under The Privacy Act (1988).

Terms and Conditions for Training Courses

1.1   Disclaimer

(a)   Public Training Courses (including first aid training) offered by St John provides skills and knowledge in first aid management but does not constitute a medical qualification. St John accepts no responsibility for the subsequent actions of customers.
(b)   Public Training Courses involve moderate physical activity, including kneeling and bending. St John does not accept any responsibility for any harm suffered by you as a result of your participation in your training sessions.

1.2   Enrolment

(a)   Enrolment
(i)   Before attending any St John course, you need to complete an enrolment form and you may also be required to comply with other pre-requisites, including in relation to the following:
(A)   Language, literacy and numeracy;
(B)   Workplace experience;
(C)   Completion of other qualifications and units of competency;
(D)   Computer and internet access; and
(E)   Evidence of having satisfied any applicable working with vulnerable persons requirements.
(ii)   Upon completion of enrolment in a course, and receipt of payment, St John will issue you with an electronic receipt and a confirmation email verifying that you are enrolled.

(b)   Unique Student Identifier (USI)
(i)   Subject to sub-clause (iv), it is a requirement that all customers provide a Unique Student Identifier (USI) to St John before a Statement of Attainment can be issued (unless a USI Exemption has been granted by the Department of Education and Training). Additional information may be required for certain courses. St John will advise the customer of any additional requirements at the time of booking.
(ii)   A USI is a mandatory reference number that allows an individual’s training and qualifications gained anywhere in Australia to be kept together. A certificate/SOA cannot be issued without having a verified USI.
(iii)   For more information and to create a USI, visit www.usi.gov.au. Once customers have their USI number, ensure you record it in your customer details through the My St John Customer Portal. A USI is required in order to receive your certificate.
(iv)   The Handbook outlines circumstances where customers can seek an exemption from obtaining a USI and the consequences of doing so. Further information about USI exemptions is available at www.usi.gov.au/exemptions.

1.3   Conduct of customers in the Public Training Courses

(a)   The Handbook provides information regarding the code of conduct of customers undertaking a training with St John, including in relation to:
(i)   Regular and punctual attendance (If you arrive after the course commencement time you may not be admitted due to the impracticalities and disruption of making up lost time in a time sensitive group setting);
(ii)   Completion of coursework and assessments;
(iii)   Responsible, respectful and cooperative behaviour;
(iv)   Safety; and
(v)   Preparedness to work effectively in class.
(b)   Anyone contravening such terms may be asked to leave their course or session.
(c)   St John reserves the right to end a customer’s involvement in a course if they fail to follow the directions, policies or procedures communicated by the trainer and assessor.

1.4         Transfers, Cancellations and Refund Policy for Training Courses

(a)   Policy
Enrolment is accepted on the basis that St John will not be held liable for costs incurred due to course cancellation or rescheduling. St John will use reasonable endeavours to give as much notice as possible of any course changes, and the enclosed cancellation conditions will not apply where St John cancels any training course.
(b)   Training transfers
(i)   If you are unable to attend your course as originally booked, Public Training Course transfers can be made by contacting St John Customer Service on 1300 785 646 between 8am – 5pm Monday to Friday.
(ii)   Transfers to another course once you have commenced a course is subject to St John’s discretion and course availability.
(iii)   Transfers which are made at least 5 business days in advance of the commencement of the original booked course can be made free of charge.
(iv)   If a transfer request is made less than 5 business days of the original booked course, a $50.00 administration fee will apply.
A new date must be nominated at the time of the transfer request. The course must be attended and completed within 90 days of the original commencement date of the booked course. Any transferred Public Training Courses that take place later than 90 days after the original booked course will result in forfeiture of the original fee paid.
(c)   Cancellations by customer
(i)   To receive a full refund of course fees, cancellations must be made by contacting St John Customer Service on 1300 785 646 or emailing customer.service@stjohnnsw.com.au at least 5 business days prior to the commencement of the course.
(ii)   Requests to cancel a booked course less than 5 business days prior to course commencement date will not be entitled to a refund of the course fees.
(iii)   Please note that if you cancel a course where resources have already been dispatched to you (for example Virtual First Aid training packs), the cost of the training pack will not be refunded, and part of the customer fee may be retained.
(d)   Cancellations by St John
(i)   St John reserves the right to cancel a course at any time.
(ii)   If this occurs, you will be notified prior to the commencement date of the course and be given the opportunity to reschedule to another course or obtain a refund.
(e)   Unable to attend or arriving late
(i)   No refund will be given if the course has already commenced at the time of notifying St John Customer Service pursuant to clause 2.5(e)(ii), or a voluntary transfer has been arranged.
(ii)   If you are unable to attend a course for any reason, or you arrived late to your course and late entry is not accepted by the trainer and assessor, you must notify St John Customer Service by email customer.service@stjohnnsw.com.au to reschedule your course.
(iii)   If you are unable to attend on the day of your course, you must notify St John Customer Service by phone on 1300 785 646. Email notifications will not be accepted.
(f)   Leaving after starting the course
If you leave a course after commencing a session, or fail to attend a subsequent session of the same course (scheduled for same day or on a different day), then:
(i)   your course is not transferable, and there is no refund payable;
(ii)   any rebooking of a replacement course will be a separate booking and payment; and
(iii)   a credit transfer is not available for or towards any Unit of Competency from the abandoned course.
However, where you:
(iv)   leave a course due to personal sickness/illness, or a significant personal emergency (for example, immediate family member death or accident); or
(v)   fail to attend a subsequent session of the same course, due to personal sickness/ illness, a significant personal emergency (for example, immediate family member death or accident), compliance with a health directive, or local emergency (for example, no access due to localised flooding),  
and you have provided St John with reasonable notice and provide reasonable written evidence of your inability to attend (for example, a valid medical certificate, an emergency services confirmation, or personalised health directive), then you will be given the option to transfer the course and pay a transfer fee of $50 (inc. GST), payable at the time of booking the course.

1.5         Not yet competent

i.   To gain accreditation, customers must fulfil the assessment criteria set out in the Handbook, and any other criteria notified to customers from time to time.
ii.   Should you be deemed Not Yet Competent (NYC), you will be provided the opportunity to attend the unit(s) deemed NYC and a re-examination. This must be completed within 6 weeks of original course date by contacting St John Customer Service on 1300 785 646 or emailing customer.service@stjohnnsw.com.au.
iii.   The Handbook also provides further information and details pertaining to reassessment.

1.6         Workplace group onsite training

Workplace Training Cancellations / Refund Policy
For on-site Workplace Training Courses, cancellation or transfer fees will apply if the course is cancelled or transferred to another date that is less than 5 business days’ notice before the course commencement date. A cancellation fee of 50% of the course fees will apply. The notice of intent to cancel a booking must be sent by email to onsitetraining@stjohnnsw.com.au.


St John Ambulance Australia (NSW) (hereinafter referred to as "SJAA")


All St John Ambulance branded First Aid Kits Components are sold on condition that they meet St John or Manufacturers Quality Standards and are fit for the purpose as set out in our specifications/manuals. Brands other than St John are subject to individual manufacturers Terms Conditions of Trade. Unless otherwise agreed in writing on behalf of SJAA, all goods and services ordered by a customer from SJAA shall be supplied on the following terms and conditions.

1. Price

The price for goods and/or services shall be SJAA's current price list price or current quoted price (as the case may be at the date on which the order is accepted and supplied by SJAA). SJAA is entitled to adjust any price stated on the current price list to take account of variations in the cost of SJAA.

2. Payment

Payment shall be in cash, credit card, bank transfer payment or cheque before delivery of the goods or performance of the services, except where the customer operates an approved account with SJAA, in which case payment shall be made within 30 days of the date of SJAA's invoice for the goods.

3. Delivery

A packaging/delivery fee may be applicable. Large or major consignments freight fee will be quoted to client prior to dispatch. SJAA is entitled to adjust the current delivery fee to take account of variations in the cost to SJAA.

4. Risk

The risk in goods shall pass to the customer on delivery to the customer's delivery destination. However, ownership remains with SJAA until such a time as full payment is made.

5. Delay

SJAA will endeavour to fill orders promptly, but will not be liable in respect of any delay occurring in the supply of goods and/or services and all consequences of such delay.

6. Amendment of Order

Where the customer desires to amend the order or delivery schedule and SJAA is prepared to accept the amendment, the price shall be amended to include the additional costs resulting from the amendment.

7. Warranties and Limitation of SJAA's Liability

Prices may change, subject to manufacturers and cost increases.

(a) The customer shall receive the benefit of all warranties and conditions which are implied by law and which SJAA may not lawfully exclude.

(b) Subject to (a) but to the fullest extent permitted by law, SJAA excludes all other implied warranties and conditions and limits it liabilities for a breach of an express or implied term, condition or warranty of this contract to one of the following at the option of SJAA:

  1. in the case of goods, to the replacement or repair of the goods or the cost of replacing or repairing the goods, excluding any freight charges.
  2. in the case of services, to the supplying of the services again, or the cost of supplying the services again.

8. Refunds Policy

  1. The following procedure in respect of returning goods and making claims in conjunction with any alleged breach of any express or implied term, condition or warranty of this contract is designed to facilitate prompt handling of customer claims and to enable both SJAA and the customer to mitigate any loss which either may suffer as a result of the alleged breach.
  2. The customer shall notify SJAA in writing within 7 days of the customer intention to mitigate any loss, which either may suffer as a result of the alleged breach.
  3. The customer shall notify SJAA of the customer's intention to return any product prior to its return. Please quote invoice number. SJA will notify the customer of arrangements for the inspection of the product prior to its return or of arrangements for its return, such return being at the expense of the customer.
  4. At SJAA's discretion, goods incorrectly ordered by the customer must be returned in good condition within 7 days at the customer's expense prior to the issue of a credit note. Goods may be subject to a restocking fee of 15% of purchase price. No returns will be accepted after 30 days.

9. Goods and Services Tax

Where applicable a tax invoice with GST will be issued for all goods.

10. Intellectual Property

Use of any intellectual property must have written authority of SJAA. Exclusions are registered names, trademarks, logos, and specifications in training or product promotional material produced and commercially distributed to SJAA.